E&D Cleaning Services

Cleaning Services and Carpet Cleaning in London.

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Tel: 020 7372 4566

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E&D Cleaning Services

 

TERMS AND CONDITIONS OF E&D CLEANING SERVICES
REGULAR DOMESTIC CLEANING AND IRONING.

These are E&D Cleaning Services terms of business and you enter into this agreement once you make an arrangement of our services by phone, online, in person or in writing.
Definitions Apply:
“The Agency” - “E&D Cleaning Services” LTD, Ground Floor, 12 West Hampstead Mews, London, NW6 3BB
“The Client” - The contracted individual and her or his representatives
“The Property” - The address where the service is provided
“The Cleaner/s” - Assigned by the Agency individual or team working in the Property
1. SERVICE PROVIDED BY THE AGENCY
1.1 A Regular Domestic Contract is regarded as engagement, once an order of our services is placed with our regular domestic prices.
1.2 The minimum fixed term for this Agreement for regular domestic cleaning is 12 months with 3-month break clause thereafter. You can end this Agreement by giving at least 1 month's original written notice after the first 3 months.
1.3 The monthly payment that you are given by the Agency includes cleaner fee, agency commission and all relevant charges.
1.4 The Agency carries out quality checks of the cleaners' performance to uphold an acceptable standard, when requested by the Client, or scheduled by the Agency on behalf of the Client.
1.5 The cleaners are self-employed and are contracted by the Agency on behalf of the Client to provide a service in Client's property/properties.
1.6 The minimum hours for a Regular Contract on Weekly and Fortnightly basis are 3 hours per visit.
1.7 The tasks involved in the arranged time per visit must be reasonable or distributed in an agreed schedule.
1.8 The cleaner cannot be held responsible for incomplete cleaning services due to the lack of suitable cleaning materials and/or equipment in full working order, as well as no power or hot water in the property.
2. PAYMENT
2.1 All payments to the Agency are due on monthly basis in advance between the 1st and 5th of each month.
2.2 Acceptable payment methods for the services provided are Card Authorisation, Standing Order, Bank Transfer and Cheque. By booking our service and providing card details you authorise us to charge any future cleaning visits booked by you or at your property.
2.3 Payment to the cleaner is done through our client account and you are not allowed to pay the cleaner directly as we have no way to mediate payment disputes.
2.4 Payment after each visit is not allowed but in extreme cases can be set up only if we hold a £150.00 deposit throughout the length of the contract.
2.5 Cancelling or changing appointments for the cleaning should be done only through the agency and not directly with the cleaner. Such changes can be done 24 hours’ prior a visit. Otherwise you will still be required to pay for the visit.
2.6 Upon expiry of the agreement a statement will be provided with final charges due, if any adjustments are to be applied. Final payment and adjustments are required to be received within 7 days of the date of contract termination or within 7 days of the last visit, whichever occurs first before the contract can be terminated.
2.7 You can use the cleaner for more hours than contracted and the extra hours or visits will be added to the charges of the following month's payment, but you must inform The Agency for the extra time, otherwise it will be interpreted as a breach of contract.
2.8 If your payments are not made on time or in advance a surcharge of 8% will be applied per month for each month's delay. In case of pursuing payments which you refuse to pay for services provided we will request payment for the expenses in collecting the initial payment, as well as fees to other parties involved in the collection process, in order to guarantee the cleaner's payment.
2.8.1 The Agency at its discretion can suspend any cleaning visits if payments for them have not been done in time prior the visits.
2.9 We cannot issue refunds for ill performance of a cleaner. In these circumstances we will offer a free re-clean, if this is communicated to the Agency within 24 hours and you have valid grounds.
2.10 Any overpayments are considered and will be treated as a pre-payment for future services and not subject to a refund.
3. OBLIGATIONS OF THE CLIENT
3.1 The Client is responsible for providing the Agency with cleaning times, cleaning instructions, correct and punctual payments at the agreed hourly rate through our client account or any other accepted method of payment.
3.2 The Client must notify the Agency with a minimum of 24 hours' notice for any changes in the work schedule, request to change the allocated cleaner or nonattendance of the cleaner.
3.3 The Client is required to supply all the necessary cleaning materials and equipment for the cleaner to carry out her duties unless requested by you that those be supplied by the Agency on your behalf or directly by the cleaner at an additional cost.
3.4 The Client must provide the cleaner with access to hot water and electricity. All fragile and breakable items must be secured or removed.
3.5 The client agrees to inspect the work immediately after it is completed and to draw to the attention of the cleaner or the Agency if any further reasonably required work is to be carried out.
3.6 If the Client fails to provide access to the property a charge for that visit will still apply. This will be in force even if a key is provided but it requires special effort or skills to open the lock of the property.
3.7 If the cleaner needs to collect keys from a third party's address outside of the surrounding premises where work is to be carried out, then a £10.00 charge per visit may apply.
3.8 In case of cancelation of services prior the first visit with less than 24 hours’ notice, a £25 cancellation fee will apply.
3.9 The Client understands that the price he or she was quoted does not include any other services apart from the cleaning labour at the agreed property and at the agreed number of hours. Additional services must be arranged with the Agency.
3.10 The Client accepts and understands that poor service, breakage, damage or theft must be reported immediately after the visit. Failure to do so will result in annulment of any related claims.
3.11 If the Client is not completely satisfied with the cleaning provided, the cleaner will re-clean any areas and items to clients' satisfaction, only when such a claim is made after the cleaning and has reasonable grounds.
3.12. Free re-clean only applies to jobs quoted by the agency with set amount of time for the particular size of the job. No free re-clean will be offered nor will any complaints be entertained when the client request and books a cleaner for a specific time per hour and the time is not enough to complete the job. Any additional time of the cleaner will be charged at the regular rate.
3.13 The Client cannot subcontract or employ the cleaner allocated by the Agency directly or recommend her/him to third parties without the engagement of the Agency (recommending the agency) or paying the referral fee. The Client cannot subcontract or engage or refer a cleaner recommended by a cleaner of the agency without the engagement of the agency or paying the referral fee. The referral commission/fee is £700 due to the Agency.
3.14. The client should have appropriate household insurance to cover having a cleaner in his property and for any instances the cleaner insurances does not cover or refuses claim.
4. OBLIGATIONS OF THE AGENCY
4.1 Once the Client makes a booking the Agency must allocate and send a cleaner at the specified property and time.
4.2 We check and vet each Cleaner and provide details to you as we may find it necessary or requested by the Client.
4.3 The Agency will send, if requested by the Client, a supervisor to help improve the service provided by the current cleaner or replace the allocated cleaner with a new one.
4.4 The Agency must take care when selecting cleaners, checking references and their documents to make sure that they are skilled professionals, but cannot be held responsible for any failure of selection procedure or worker arisen problem.
4.5 The Agency must supply a replacement cleaner when the current cleaner falls ill, goes on a holiday or is unable to perform her/his duties for any reason. This will be done after confirmation with the Client in regards to date and time.
4.6 The Agency will act as a mediator between The Client and the cleaner in case of any claim or dispute regarding the service provided.
4.7 Should you have the intention to permit the cleaner to hold keys for the property, The Agency will ensure that the cleaner signs a key security deposit form and will be covered by the cleaner's insurance.
5. INSURANCE
5.1 The insurance policy which includes public liability cover providing for a maximum payment of £1,000,000 in the event of damage to the Client's property is on the name of the cleaner and is in force provided that this damage is caused by the negligence or omission of the Cleaner. The Agency will not be liable for any act, default or omission of the Cleaner and cannot be liable for false or misleading information provided by the Cleaner/s.
5.2 Each cleaner has insurance policy excess of £250 per claim which the client is responsible for in the event of any claim.
5.3 No claims will be considered if the contracting fees have not been paid by the Client in accordance with the terms and conditions of this Agreement.
5.4 The agency has its own insurance policy covering employer liability and public liability for all supervisors attending Client's properties.
5.5 Items excluded from liability are: cash, jewellery, items of sentimental value (the clients will be credited with the items present cash value), art and antiques. Key replacement/locksmith fees are paid only if keys are lost by the cleaner. The client should have a safe to store the above items as no claims will be accepted for them.
5.6. Damage claims will only be accepted by the cleaner if reported immediately after the visit in question. No claims, made at a later stage, will be accepted by the cleaner. Upon termination of contract damage claims are only accepted for the last visit and only if they are made immediately after the visit and before the cleaner leaves the property.
5.7 Wear or discoloration of fabric becoming more visible once dirt has been removed is not a subject to insurance claim.
5.8 We nor the cleaner will be liable for any damages or effects of using products and equipment supplied by the clients without proper written instructions of and its effects and no insurance claims will be accepted for such damages.
5.10 No claims will be accepted for damages arising of client requesting cleaners to move furniture in the property.
5.11 Processing any insurance claims will be subject to deduction of wear, tear and depreciation to avoid any betterment.
5.12 We require each client to have appropriate household insurance in place.
5.13 All electrical equipment used by the cleaner should have up-to-date PAT Testing certificate (Portable Appliance Testing). Cleaners or agency will not be held responsible for electrical equipment malfunction.
6. EXCLUSION OF LIABILITY
6.1 The Agency doesn't accept liability for any business loss (without limitation, any loss of contracts or business opportunity, loss of revenue, loss of profits or loss of anticipated savings in expenditure).
6.2 The Agency shall not be liable under any circumstances for any losses that the Client suffers as a result of any failure by a Cleaner to comply with his/her contractual obligations for whatever reason regardless of the fact that such Cleaner may have been allocated to the Client by the Agency.
6.3 In any event, the Agency shall not be liable for any loss or damage whatsoever caused by bleach or any substances containing bleach.
6.4 The Agency may keep any retainer, and decide not to allocate the Client a Cleaner, if it believes that the Client is acting unlawfully, or is an unsuitable or unreasonable contractor, the Agency's decision being final in this matter.
6.5 If the Agency believes that the Client has used, or is attempting, or intending to use, a Cleaner without engagement with the Agency, the Agency has the right not to supply the Client, and to keep any retainer, the Agency's decision being final in this matter.
7. TERMINATION
7.1 This agreement can be terminated by the Client with 1-month notice in writing and a final statement will be drafted and sent by the Agency. This does not terminate the obligations in point 3.13.
7.2 The Client can cancel the contract at any point and requests the Cleaner to stop attending their property and the contract will be regarded as terminated and cancellation fee will be owed by the Client to the Agency for not providing proper notification of contract cancellation. The fee is equal to the value of the visits scheduled for a month but no less than £150.00. This does not terminate the obligations in point 3.13.
7.3 This agreement can be terminated by The Agency with 1 week notice and the termination is subject to clause 2.6.
7.4 The Client cannot employ or contract a cleaner which has been introduced by the Agency for a 12-month period after the contract termination, should the Client do so, the commission to the agency will be owed for the introductory service.
7.5 A referral commission will be owed by the Client if arraignment is made with a recommended third party cleaner or company from the allocated cleaner by the Agency.
7.6 The expenses that the Agency enquires for any third party services in regards to the collection of payment will be added to the commission owed.
8. CLOSING TERMS
8.1 It is the intention of the Agency that the terms and conditions are made available to the Client by copy or are available on the website. It is the client's responsibility to obtain and to have read and understood the terms and conditions of the Agency.
8.2 If any provision of this Agreement shall be found to be void, invalid or unenforceable, the remainder of this Agreement shall remain in full force.
8.3 No delay or failure on the part of the Agency to exercise or enforce any rights or remedies pursuant to the terms of this Agreement shall constitute a waiver of such rights or operate to prejudice the exercise of any such rights at any time thereafter.
8.4 By ordering the services of the Agency by telephone, email, fax or through website(s) the customer agrees that he/ she has read, accepted and will be bound by these terms and conditions.
8.5 The above terms and conditions shall be governed by the relevant English and Welsh law, and by agreeing to be bound by them the Client agrees to submit to the exclusive jurisdiction of the relevant courts of the UK.
8.6 The Agency, The Cleaner and The Client all agree to confidentiality both for the terms of business and for any sensitive information or personal data will not be shared or revealed to outside parties. The agency trade is of competitive nature its operation structures and business conduct will not be shared with outside parties nor used by the client to set up a similar enterprise and become a competitor.
8.7 We reserve the right to make any changes to any part of these terms and conditions without giving any prior notice.
8.8 The most recent terms related to this agreement are identified on the Agency's web site