TERMS AND CONDITIONS OF

E&D CLEANING SERVICE (AGENCY & CLIENT)

 

These are E&D Cleaning Services terms of business and you enter into this agreement once you make an order of our services by phone, online, in person or in writing.

 

1 SERVICE PROVIDED BY THE AGENCY - One-Off Cleaning, Spring Cleaning, Tenancy Cleaning, After Builders Cleaning, Carpet Cleaning, Upholster Cleaning

1.1 We as an Agency will carry out quality checks on the cleaners' performance, to uphold an acceptable standard.

1.2 The minimum hours for a for a cleaning job is 3 hours for one-off cleaning, spring cleaning, tenancy cleaning, after builders and minimum call out charge of £50 for carpet cleaning and upholster cleaning.

1.3 We reserve the right to amend the initial quotation, should the client's original requirements change or the property be larger and dirtier than initially believed.

 

2 PAYMENT

2.1 You agree to make a £25.00 deposit when making the booking and agree to pay the remaining balance once the job is complete. To clarify payment for the service must be completed on the same day the job is done.

2.2 Payment methods for the services of the agency can be by cash, cheque, credit/debit card.

2.3 Canceling or changing appointments should be done 24 hours prior visit or your deposit will remain as compensation.

2.4 You can use the cleaner for more hours than initially requested if she has no other job and the agency is informed of the extra time. 

2.5 If your payments are not made on time after the cleaning job a surcharge of 8% will be applied.

2.6 We can not issue refunds for ill performance of a cleaner.

 

3 THE CLIENT'S OBLIGATIONS

3.1 We supply cleaning materials and equipment when requested so and at additional charge otherwise You would be required to supply all the necessary materials and equipment for the cleaner to carryout her duties (except for carpet and upholster cleaning).

3.2 You must allow the cleaner access to hot water & power for the equipment & materials.

3.3 The client agrees to inspect the work immediately after it is completed.

3.4 The client understands that the price he/she has been quoted is not for a "package deal" and does not include anything apart from to cleaning services quoted and booked. 

3.5 We estimate the cleaning time and recommend to you, how long such tasks may take. Once we arrive we will confirm the price or advise you if the quote needs to change.

3.6 The client accepts and understands that poor service, breakage/damage or theft must be reported immediately after the service visit. Claims made at a latter stage will not be accepted neither by the agency nor by the cleaner and will entitle clients to nothing.

3.7 If the client is not completely satisfied with a cleaning job, We will re-clean any areas and items to clients' satisfaction, only when such a claim is made within 1 hour after the cleaning and has reasonable grounds and the cleaning time has been quoted by us. 

3.8 We reserve the right for our cleaners not to be responsible for: cleaning job not complete due to the lack of suitable cleaning materials and/or equipment in full working order, hot water or power; third party entering or present at the client's premises during the cleaning process; wear or discoloring of fabric becoming more visible once dirt has been removed; any accidental damages caused by our cleaners and if the customer has an unpaid balance owed to Us.

3.9 The Agency and the carpet cleaners cannot be held responsible for failing to remove permanent stains which are found very rarely.

 

5 INSURANCE

5.1 Each Cleaner will have insurance policy which includes public liability cover providing for a maximum payment of £1,000,000 in the event of damage to the Client's property, provided that this damage is caused by the negligence or omission of the Cleaner. We will not be liable for any act, default or omission of the Cleaner.

5.2 Items excluded from liability are: cash, items of sentimental value (the clients will be credited with the items present cash value), art and antiques.

 

6 EXCLUSION OF LIABILITY

6.1 The Agency doesn’t accept liability for any business loss (without limitation, any loss of contracts or business opportunity, loss of revenue, loss of profits or loss of anticipated savings in expenditure).

6.2 In any event, the Agency shall not be liable for any loss or damage whatsoever caused by bleach or any substances containing bleach.

6.3 If the Agency believes that the Client has used, or is attempting, or intending to use, a Cleaner from the agency without paying the Agency, the Agency's decision being final, the Agency has the right to pursue a referral fee of £700

 

7 CONTRACTING

7.1 The client cannot employ or contract a cleaner which has been introduced by the agency to the client without the Agency and You as a client are not allowed to refer a cleaner to anyone unless you refer the agency itself. Should this clause be broken you would owe compensation to the agency of referral fee of £700

7.2 A referral fee will be owed by the client if his or past cleaner recommends a different cleaner or cleaning agency even if that cleaner has not been contracted by E&D Cleaning Services.

7.3 The expenses that we enquire for any fees we need to collect form the client will be added additionally to the fees collected.

 

8 CLOSING TERMS

8.1 It is the intention of the Agency that the terms and conditions are made available to the client by copy or have available on the website. It is the client’s responsibility to obtain and to have read and understood the terms and conditions of the Agency.

8.2 If any provision of this Agreement shall be found to be void, invalid or unenforceable, the remainder of this Agreement shall remain in full force.

8.3 No delay or failure on the part of the Agency to exercise or enforce any rights or remedies pursuant to the terms of this Agreement shall constitute a waiver of such rights or operate to prejudice the exercise of any such rights at any time thereafter.

8.4 By ordering E&D Cleaning Services by telephone, e-mail, fax or through website(s) the customer agrees that he/she has  read, accepted and will be bound by these terms and conditions.

8.5 The above terms and conditions shall be governed by the relevant English and Walsh law, and by agreeing to be bound by them the client agrees to submit to the exclusive jurisdiction of the relevant courts of the UK.

8.6 We reserve the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check the website(s) for updates.